This page covers everything your rajompo account needs on the money side: how to add funds, how to move a balance back to your wallet, and what verification steps protect your account along the way. We support GoPay, Bank Transfer, and QRIS — all accessible from the Cashier section inside your account after login. Start by checking the deposit flow if you are adding funds for the first time, or head straight to the withdrawal section if you have a balance ready to move. Account verification sits between the two: completing it once unlocks the full range of payout options. If a transaction ever shows a status you do not recognise, the Records section maps every label to what it means in plain terms.
Every transaction on rajompo moves through verification layers built to keep your balance and identity secure. Before acting on any account request, our system checks that the session matches the registered device and login credentials. Here is what that looks like in practice across four areas.
Domain Check
Always confirm you are on rajompo before entering account details. Our address does not change. If a link takes you somewhere that looks different, close it and return directly. Your login credentials work only on the verified domain.
Identity Verification
We ask for identity documents once during account setup. This step connects your name to your registered payment method, so withdrawals can only reach an account that matches the verified profile — nothing moves to an unconfirmed destination.
Wallet Ownership
The wallet or bank account you register for payouts must belong to you. We match the account name against your verified profile before processing any withdrawal request. Mismatches are held for manual review, which slows the process considerably.
Support Path
Account and transaction queries go through the support link shown at the bottom of every account page. Have your transaction reference number ready when you reach out — it lets the team locate your record without asking for sensitive details over chat.
TRANSACTION RECORDS
Match Your Wallet to Your rajompo Balance
After every deposit or withdrawal, your account history and your e-wallet both carry a record of the same movement. Knowing how to read both sides saves time if a status ever looks unclear. Here are the four things worth checking when you want to confirm a transaction landed correctly.
Reference Number
Every transaction generates a unique reference number visible in your rajompo account history and in your GoPay, Bank Transfer, or QRIS receipt. Keep this number — it is the single fastest way to match a wallet entry to an account entry.
Status Labels
Account history uses three states: Pending means the transaction is still processing; Completed means funds have moved; Failed means the attempt did not go through and no balance changed. A Pending status that does not update can be raised with support using the reference number.
Account History
Your full transaction log is available under Account History after login. Each entry shows the method used, the amount, the date, and the current status. This is the record to screenshot if you ever need to raise a query with your bank or e-wallet provider.
Evidence to Keep
For any transaction above your normal amount, save the confirmation screen from both sides — your rajompo history and your wallet app. A screenshot with the reference number and timestamp is sufficient evidence for most queries without needing to share sensitive account details.
PAYMENT METHODS
Metode Pembayaran yang Kami Dukung
We accept the payment rails Indonesian account holders already use day to day. Each method connects directly to your rajompo Cashier — no third-party redirect, no unfamiliar checkout page. Availability depends on your region and local law.
GoPay
Deposit and withdrawal via your GoPay balance. Link your GoPay account once in the Cashier and select it at checkout.
Bank Transfer
Direct transfer from any supported Indonesian bank. Enter your bank details in the Cashier and confirm the reference number on your bank's transaction screen.
QRIS
Scan the QRIS code shown at checkout from any QRIS-compatible app. Confirmation appears in your account once the scan is processed on the provider's side.
IDENTITY VERIFICATION
Verifikasi Akun rajompo Anda
Account verification connects your identity to your registered payment method. We ask for this once — after it is done, your withdrawal path stays open without repeating the process. Verification protects you: it means no one else can request a payout from your balance, even if they have your password. The documents required are standard Indonesian identity documents. Submit them through the Verification section in your account settings, and our team reviews the submission. You will see a status update in the same section once the check is complete. The four steps below walk through exactly what to prepare.
Prepare Your ID
Have your KTP or valid government-issued Indonesian identity document ready as a clear photo or scan. The name on the document must match the name on your rajompo account exactly.
Confirm Your Payment Account
The bank account or e-wallet registered for withdrawals must be in the same name as your identity document. Mismatched names are the most common reason a verification is held for review.
Submit via Account Settings
Open Account Settings after login, navigate to the Verification section, and upload the required documents using the form shown there. Follow the field instructions on that page — they reflect the current requirements.
Wait for Confirmation
Verification status updates appear in the same section where you submitted. If more than the timeframe shown on that page passes without an update, use the support link at the bottom of the account page with your submission reference.
WITHDRAW YOUR BALANCE
Kirim Saldo ke Dompet Anda
Moving your rajompo balance back to your GoPay, bank account, or QRIS-linked wallet starts from the Cashier section inside your account. The amount you can withdraw is shown there alongside your current balance — the fields on that page reflect any minimum or maximum that applies to your account at that point in time. We do not publish fixed processing windows here because they can vary by method and by the verification status of your account. What we can say: a completed withdrawal request moves to the payment provider's side as soon as our system confirms the details match the verified profile. The steps below cover the full path from starting a request to confirming it reached your wallet.
Open the Cashier
Log in and navigate to the Cashier section. Select Withdrawal from the options shown. Your available balance and the eligible withdrawal methods for your account appear on this screen.
Choose Your Payout Method
Select GoPay, Bank Transfer, or your registered QRIS-linked account from the method list. Only methods linked to your verified profile appear as selectable options at this step.
Enter the Amount and Confirm
Type the amount within the range shown on the page. Review the destination account details displayed before confirming — once submitted, a withdrawal request cannot be edited, only cancelled through support if it has not yet moved to processing.
Check Your Account History
After submitting, the transaction appears in your Account History with a Pending status. Once the payment provider confirms receipt on their side, the status updates to Completed. If it remains Pending beyond what the Cashier page indicates, contact support with the reference number.
ADD FUNDS TO YOUR ACCOUNT
Isi Saldo rajompo Anda
Adding funds to your rajompo account runs through the Cashier, which is accessible from the main navigation after login. GoPay, Bank Transfer, and QRIS are all available there — the Cashier shows you the methods active for your account along with the current minimum deposit amount. That figure is shown live on the page and may differ from what you see quoted elsewhere, so always check the Cashier directly before initiating a transfer. The deposit process on our side completes once we receive confirmation from the payment provider. Your balance updates in the account as soon as that confirmation comes through.
Log In and Open the Cashier
Sign in to your rajompo account and select Cashier from the navigation. The deposit tab is the default view. Your current balance and the available deposit methods are shown here.
Choose Your Payment Method
Select GoPay, Bank Transfer, or QRIS from the method list. Each option shows the minimum amount for that method on the same screen. Pick the one that matches the app or account you are using to send funds.
Enter the Amount and Follow the Payment Screen
Type the amount, then follow the instructions on the payment screen that appears. For GoPay, you confirm in the GoPay app. For Bank Transfer, you send to the account details shown and include the reference number. For QRIS, scan the code with your compatible app.
Confirm Your Balance Updated
Return to your rajompo account after completing the payment on the provider's side. Your updated balance appears on the home screen and in Account History. If it has not updated and your payment provider shows a completed status, contact support with the reference number.
COMMON QUESTIONS
Pertanyaan Seputar Banking rajompo
Answers to what we hear most often about deposits, withdrawals, and account verification on rajompo.
Which payment methods does rajompo accept for deposits?
We currently accept GoPay, Bank Transfer, and QRIS. Each is available in the Cashier section after login. The methods shown there reflect what is active for your account and region. Availability depends on local law and eligible regions.
Do I need to verify my account before I can withdraw?
Yes. Account verification connects your identity to your registered payout method. Without a completed verification, the withdrawal step will redirect you back to the Verification section in account settings rather than processing the request.
What documents do I need for account verification?
A clear photo or scan of your KTP or valid Indonesian government-issued identity document. The name on the document must match the name registered on your rajompo account and on the bank or e-wallet account you use for payouts.
My deposit shows completed in GoPay but my rajompo balance has not updated — what should I do?
Open a support query using the link at the bottom of any account page. Have your GoPay transaction reference number ready. Our team can locate the deposit record and confirm whether it is still in transit or needs manual review on our side.
Can I change the bank account or wallet I use for withdrawals?
Yes, through the Payment Methods section in account settings. Any new method you add must be in the same name as your verified identity document. A name mismatch puts the withdrawal into manual review, which slows the process.
How do I know if my withdrawal was processed successfully?
Check Account History after login. A Completed status means the payment left our system and the funds are on the provider's side. If the status stays Pending beyond the timeframe shown in the Cashier, contact support with your withdrawal reference number.
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