Mobile / Casino
This page sets out how rajompo collects, uses and protects information tied to your account — including data connected to payment methods such as GoPay, Bank Transfer and QRIS. Availability of our services depends on local law and eligible regions in Indonesia.
When you open an account on rajompo, certain information is collected to make that account work — your login credentials, session activity, and the payment method you choose at checkout, whether that is GoPay, Bank Transfer or QRIS. We collect only what the account function requires. We do not sell your data to third parties, and we do not share it outside the scope described in this policy. Data linked to your wallet interactions — such as a GoPay transaction reference or a Bank Transfer confirmation — is held for the period needed to resolve any account query you raise. After that retention window closes, transaction-level identifiers are removed from active records. Cookies and similar tools are used on our pages to keep your session active and to remember your lobby preferences between visits; you can adjust cookie behaviour through your device browser settings at any time. We apply standard access controls to the systems that hold your account data. If you believe your information has been handled in a way not described here, the contact path in the support section below is the right place to start.
Not every interaction with rajompo falls under the same data rules. The table below separates what this policy directly covers from areas where separate terms or third-party conditions apply. Knowing the boundary helps you understand who to contact when something specific comes up.
Covered fully. Your login credentials, session tokens and device identifiers used to authenticate your rajompo account are managed under this policy. Review or correction requests go through account settings or our support channel.
Partially covered. Rajompo records the transaction reference and method — GoPay, Bank Transfer or QRIS — but the payment processor's own data terms govern how your wallet or bank handles the transfer on their side.
Covered for session data. Game activity within our lobby — including which titles you open and how long a session runs — is logged to your account. Game content itself is supplied by studios; their mechanics are not data we store or share.
Not covered here. If you follow a link away from rajompo — including to a payment provider's own app — you leave the boundary of this policy. We have no control over how those external services handle your information.
You have practical choices over the data rajompo holds on your account. The most direct route is your account dashboard — login, go to account settings, and you will see the profile fields you can review and edit. Corrections to name, contact detail or linked payment method are made there. If a field is locked because it was used for identity verification, you will need to raise a support request to change it; the support section below shows how. Want to know what data we hold? Submit a request through the contact path and we will respond within the window shown in your account's support history. You can also ask for your account to be closed — that request removes your active profile, though we retain transaction records for the period required under this policy before they are cleared. No special form is needed; a written request via the support channel is enough.
Log in and open account settings. Your stored profile data — name, contact details, linked payment method — is visible there. Submit a support request if you want a full copy of the data we hold on your account.
Edit unlocked fields directly in account settings. For locked verification fields, submit a correction request through our support channel. We will confirm the change or explain what additional step is needed.
If something in this policy is unclear or you believe your data has been used outside its scope, reach out via the support contact path. We will address your question in writing and log it against your account.
Send a written closure request through support. Your active profile is removed after the request is processed. Transaction records are held for the standard retention period, then cleared as described in this policy.
If you have a question about this policy, need to correct account data or want to submit a formal request, these are the available contact paths. Use the channel that matches your query type — account-level issues are faster via live chat, while written policy questions are better handled through email.
Open the chat icon from any page on rajompo. Live chat handles account data queries, correction requests and general policy questions. You will receive a session reference you can use to follow up.
Send your policy-related question or formal data request to our support email, shown in the account settings help section after login. Written requests receive a written response logged to your account history.
The help centre in your account dashboard lists common data and privacy actions — including how to edit profile fields, manage cookie preferences, and submit a closure request — without needing to contact support directly.
Handling account data responsibly is not a background process — it is part of how rajompo operates day to day. Access controls, retention periods and cookie settings are not set once and forgotten; they are reviewed when the platform or its payment rails change. Here is what each area looks like in practice.
Account data is held for as long as your account is active plus the period needed to resolve any open queries. Transaction references tied to GoPay, Bank Transfer or QRIS payments are retained for dispute resolution, then removed from active records on a rolling schedule.
We use session cookies to keep you logged in and preference cookies to remember your lobby state between visits. Both categories can be adjusted through your device browser settings. Turning off preference cookies means the lobby resets each time you open it.
Access to your account data within our systems is restricted to the functions that need it. No staff member can retrieve your full payment credentials. If you suspect unauthorised access to your account, change your password immediately and contact support.
When this policy changes in a material way, we will note the revision at the top of this page. Continued use of your account after a posted update means you have seen the revised terms. You can request a summary of what changed through the support contact path.
These are the questions we hear most often about how rajompo handles account data, cookies and privacy rights. If your question is not covered here, use the contact path in the support section above.
We collect the details you enter during account creation — name, contact information and your chosen login credential. Once active, we also log session activity and the payment method used at checkout, such as GoPay, Bank Transfer or QRIS, to keep your transaction history accurate.
We do not sell or share your payment data with third parties for marketing. The payment reference from a GoPay or Bank Transfer transaction is held only for account and dispute purposes. The payment processor handles the transfer under its own data terms, which are separate from this policy.
Log in and open account settings to view your stored profile fields. For a full copy of the data we hold, submit a written request through the support email or live chat. We will respond in writing and log the request against your account history.
Yes. Submit a closure and deletion request through the support channel. Your active profile is removed after processing. Transaction records tied to GoPay, Bank Transfer or QRIS activity are retained for the resolution period described in this policy, then cleared from active records.
We use session cookies to keep you logged in and preference cookies to remember lobby settings between visits. Both can be adjusted through your device browser settings. Disabling preference cookies means your lobby state resets each session; login still works normally.
Material changes are noted at the top of this page with a revision indicator. We do not send automatic email notices for every update, so checking this page periodically is the most reliable way to stay current. You can also request a summary of recent changes via support.