Mobile / Casino
This page sets out the legal terms that govern your account and activity on rajompo, available where local law in Indonesia permits. We write these terms plainly so you know exactly what applies, what your rights are, and how to reach us when a question comes up.
Our legal terms apply to every part of your rajompo account — from the moment you register through every session you play and every transaction you complete. The terms are written to reflect Indonesian market conventions and are available only where access is permitted under local law. Where eligibility is uncertain, we err toward disclosure: we tell you what applies, not what you might want to hear. For transactions, the terms acknowledge the payment methods available in Indonesia — GoPay, Bank Transfer, and QRIS — as the channels through which deposits and withdrawals are processed. The legal terms do not modify how those rails work, but they do describe our obligations around record-keeping and your right to request a transaction history from your account dashboard. If you access the platform through a mobile browser, the same terms apply as on desktop. No separate mobile agreement exists. Any update to these terms is reflected in the version shown on this page; continuing to use your account after a change is posted constitutes acceptance. We recommend checking this page after any account notification that references a policy update.
Not every part of your experience on rajompo falls under the same set of rules. Understanding the boundary between what our legal terms govern and what sits outside them helps you direct questions to the right channel.
Creating, maintaining and closing your rajompo account falls fully within these terms. This includes login credentials, session security, account suspension and the steps shown inside your account dashboard for identity verification where required.
Deposits and withdrawals processed through GoPay, Bank Transfer or QRIS are covered by our transaction policy. Limits, confirmation steps and record availability are governed here. The payment rail itself is operated by the respective provider, not by us.
Game content supplied by studios in our lobby — including Joker, CQ9 and Microgaming titles — is subject to separate studio terms alongside ours. We present that content; the studio retains authorship. Our terms govern how content is made available to your account.
Links or integrations that take you outside rajompo — including external payment pages or identity verification services — operate under those third parties' own terms. Our legal policy does not extend to their interfaces, data handling or decisions.
Your rights under our legal terms are not abstract; each one maps to a concrete action you can take from your account or through our support channel. You can review your transaction records at any time by opening the history section of your account dashboard after login — this covers deposits and withdrawals processed via GoPay, Bank Transfer and QRIS. If a detail on your account is incorrect, the correction path is shown inside your profile settings. For questions that cannot be resolved through self-service, our support team is reachable through the contact options listed on this page. We aim to acknowledge legal or policy queries within the timeframe shown in your support ticket confirmation. Requesting a copy of data we hold about your account is handled through the same support channel; describe your request clearly and our team will follow the review process outlined in our data handling terms.
Open the transaction history section inside your account dashboard to see every deposit and withdrawal linked to your account. Filters by date and payment method — including GoPay and Bank Transfer — are shown there.
Profile information such as your registered name, contact address and linked payment method can be reviewed in account settings. The fields available for self-correction are shown when you open that section after login.
If a clause in our legal terms is unclear or you believe a term has been applied incorrectly to your account, submit a query through our support contact. Reference the specific section and your account ID to help us respond accurately.
For account suspensions, data requests or any action that requires staff review rather than self-service, our support team handles these through the ticket system. The current status of your request is shown in your account's support history.
For any question that touches on your rights, our policy terms, or a specific transaction dispute, the contact paths below connect you directly to the team that handles legal and account queries. Select the channel that suits your situation.
Open the live chat widget from any page inside your account. For legal and policy questions, describe the specific clause or transaction at issue so the agent can route your query to the right team without back-and-forth.
Send detailed legal or data requests to our support email address, shown inside your account's help section after login. Include your account ID, the policy section you are referencing and a clear description of what you need reviewed.
Submit a formal support ticket from your account dashboard for matters that require a written record — such as a data access request or a dispute about a transaction processed via Bank Transfer or QRIS. Your ticket number and status are tracked there.
The sections below describe how we manage information connected to your account — not as an abstract policy statement, but as a practical account of what we collect, how long we keep it, and what you can do about it.
We collect account registration data and transaction records to operate your account and process payments via GoPay, Bank Transfer and QRIS. We do not sell account data. What we hold, and the legal basis for holding it, is described in the full policy text accessible from your account dashboard.
Cookies are used to keep your session active and to remember your lobby preferences across visits on mobile and desktop. You can manage cookie settings through your browser. Disabling certain cookies may affect how the lobby and account pages load for your device.
Access to your account is protected by the login credentials you set at registration. If you believe your account has been accessed without your knowledge, use the account recovery path shown on the login page or contact support immediately through live chat.
We retain account and transaction records for the period required by applicable law in eligible regions. Once that period passes, records are removed from active systems. To request early review of data held about your account, contact us via the support ticket system.
These are the questions we receive most often about our legal terms, your account rights and how our policy applies to specific situations. Each answer reflects the actual process as it works on rajompo, not a generic policy statement.
Our legal terms are written for users in Indonesia and apply where access is permitted under local law. If you are in a region where access is restricted, the terms note that eligibility depends on local law. We do not claim a specific licensing authority, but we do describe the obligations we hold toward your account.
Open your account dashboard after login and go to the transaction history section. Records cover all deposits and withdrawals processed through GoPay, Bank Transfer and QRIS. If you need a formal export for a dispute, submit a ticket through the account support system with your account ID and the date range you require.
Yes. Submit a data deletion request via the support ticket system, available inside your account after login. We review each request against the retention period required under applicable law. Where deletion is permitted, we confirm the action in writing through the same ticket thread.
When terms are updated, the new version is posted on this page with a revision indicator. We may also send a notification to your registered account. Continuing to use your account after the updated terms are posted constitutes acceptance. We recommend reviewing this page after any policy-related notification you receive.
Our terms govern how that content is made available to your account. The studios — including CQ9, Microgaming and others in our lobby — retain authorship of their titles and apply their own content terms alongside ours. For a question about a specific game mechanic or outcome, our support team can clarify which layer the query falls under.
Raise the query through live chat or the email contact shown in your account help section. Reference the specific policy clause and include your account ID. For matters needing a written trail — such as a transaction dispute involving Bank Transfer or QRIS — use the ticket system so all responses are documented in one place.